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Welcome to CandieSoap. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our site or purchasing our products.
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You agree to use our site for lawful purposes only and not for any activity that violates applicable laws or regulations.
CandieSoap products are handcrafted in small batches using natural ingredients. Because of this:
We make every effort to accurately display and describe our products, but we do not guarantee that all descriptions or images will be error-free.
Our products are made with care, but individual skin reactions may vary.
By purchasing from CandieSoap, you acknowledge that:
If you have known allergies, sensitive skin, or underlying skin conditions, we recommend consulting a qualified medical professional before use.
CandieSoap products and content, including information provided on our website and blog (Sweet Skin Secrets), are intended for educational and cosmetic purposes only.
Our products:
Always seek the advice of a physician or qualified healthcare provider regarding any skin condition or medical concern. Use of our products is at your own discretion and risk.
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to:
Orders are not confirmed until payment is successfully processed.
CandieSoap ships to select international destinations.
Shipping times and costs are displayed at checkout. Once an order is handed over to the shipping carrier, CandieSoap is not responsible for delays caused by the carrier.
International customers acknowledge and agree that:
Please ensure that CandieSoap products are permitted for import into your country before placing an order.
Please review our Return & Refund Policy for full details.
Due to the nature of personal-care products:
Customers outside the United States are responsible for compliance with all local laws, regulations, and restrictions related to the purchase and use of CandieSoap products.
CandieSoap makes no representation that the content or products available on this site are appropriate or available for use in all locations.
All content on this website — including text, images, logos, product names, blog content, and designs — is the intellectual property of CandieSoap and may not be copied, reproduced, or distributed without written permission.
To the fullest extent permitted by law, CandieSoap shall not be held liable for:
Use of CandieSoap products is at your own discretion and risk.
Your privacy is important to us. Please review our Privacy Policy to understand how your personal information is collected, used, and protected.
CandieSoap reserves the right to update or modify these Terms & Conditions at any time. Changes take effect immediately upon posting on this page.
Continued use of our website constitutes acceptance of any revised terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict-of-law principles.
If you have any questions about these Terms & Conditions, please contact us at:
Email: [your email address]
Website: CandieSoap.com
By using CandieSoap.com, you agree to make informed choices and care for your skin responsibly.
At CandieSoap, your satisfaction matters deeply to us. Because our soaps are handcrafted personal-care products, we follow industry best practices to ensure quality, safety, and fairness for every customer.
🧼 Returns
Due to the nature of our products, we do not accept returns on opened, used, or unsealed soaps. This policy helps protect the health and safety of all customers and ensures every product arrives fresh and untouched.
📦 Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with a clear photo of the issue. Once reviewed, we’ll happily arrange a replacement or refund at no additional cost to you.
🌿 Allergies & Skin Sensitivities
Everyone’s skin is unique. Because of this, we are unable to offer refunds for:
We encourage customers to carefully review ingredient lists before purchasing. If you’re unsure, our Sweet Skin Secrets blog offers helpful guidance on choosing the right soap for your skin type.
🍬 First-Time Customer Care
New to CandieSoap? We recommend starting with:
We’re always happy to help guide you to the best option for your skin.
🧪 Sample & Trial Guidance (When Available)
From time to time, we may offer sample sizes or smaller bars. These are a great way to test a soap before committing to a full-size bar, especially if you have sensitive skin.
💳 Refunds
Approved refunds will be issued to the original form of payment and typically appear within 5–10 business days, depending on your financial institution.
🚚 Shipping Costs
Shipping fees are non-refundable, unless the return or refund is due to an error on our part.
📩 Contact Us
If you have questions or concerns about your order, please contact us at help@candiesoap.com. We’re here to help and want you to feel confident shopping with CandieSoap.
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